In the event of a repair or a complaint
Comprehensible and fast processing
We provide you with a convenient tool via the RMA portal on our website for returning defective assemblies or for conversions / repairs. This guarantees a clear supply chain and traceability of the work carried out right up to delivery to your premises.
Powerful RMA web interface
Everything at a glance
You can use this portal to send your returns to ACD Systemtechnik. To do this, you can create the service orders with the associated error description in the RMA web interface.
This gives you an overview of all repairs, you remain informed about the repair status at all times, accompanying documents or photos can be attached, you can approve the cost estimate with one click via the portal and can easily return it using a preconfigured shipping label.
RMA web interface
If a defect occurs in an assembled module, service must be processed quickly and systematically. This is where the ACD group-wide RMA portal comes in: Log into the portal with a password to protect your data, enter all the necessary data and off you go. Contact us!