Service and Support
As a system service provider, ACD Group offers comprehensive project service with the maximum possible flexibility, innovation and professional consultancy. As well as permanent product care, you can expect trained and qualified staff, quick repair times and obsolescence management. A service hotline and an RMA tool also support this.
Whether for industry, medicine, control technology, measurement technology, regulation technology, mobile data recording, the automotive sector or defence technology, at ACD your products are in the best hands from the development, layout preparation and component procurement to prototype construction, series production and the final inspection. ACD group offer direct support and a comprehensive manufacturer service.
This is fundamentally different from other types of service. Service is performed here under more stringent requirements that apply especially to the manufacturer. This includes corresponding clean room conditions, the use of highly technical test and diagnosis systems as well as needs-based hardware updates. On top of this is the personal support in the office and the field and an experienced, technical telephone service.
Our service in the area of portable devices:
In the product area of Mobile data recording, ACD provides stable systems and solution that allow your employees to perform effective work under more difficult conditions. Our products are impressive due to their simple, intuitive operation and durability.
Customer process must run uninterrupted 24×7. If a product should fail, users expect that this will not have a knock-on effect on their process – and that is exactly what our service are tailored towards.
ACD offers you suitable services in addition to the stable products under the motto enhanced process reliability.
ACD Full Service
- Assured hardware
- Flexible running times
- Faster repair process
- Warranty extension
- Service hotline
- Preliminary storage of small parts and spare parts
As well as our hardware, we offer corresponding software, as well as other additional benefits and services:
- Software service agreements
- Installation guides and device drivers
- Remote maintenance
- Use of service and software tools
- Online and offline training
- Cancellation management
ACD support – Expert, fast help in case of problems!
Our support service – directly from the manufacturer – means you can have your questions about products answered quickly and conveniently: whether you are a user or IT professional. Do not hesitate to get in touch with us.
Call us: +49 7392 708-488
Or send us an email: firstname.lastname@example.org
We also offer you the option to rent any of our devices so that you can trial them. Customer-specific adjustments can also be made upon request.
From the idea to the product ‐ we offer everything from a single source!