Project Description

Service & Support Leistungen von ACD

Service & Software

Service and Support

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Support

Service & Support for portable devices

Project service

Professional support from ACD

As a system service provider, ACD Group offers comprehensive project service with the maximum possible flexibility, innovation and professional consultancy. As well as permanent product care, you can expect trained and qualified staff, quick repair times and obsolescence management. A service hotline and an RMA tool also support this.

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Whether for industry, medicine, control technology, measurement technology, regulation technology, mobile data recording, the automotive sector or defence technology, at ACD your products are in the best hands from the development, layout preparation and component procurement to prototype construction, series production and the final inspection. ACD group offer direct support and a comprehensive manufacturer service.

This is fundamentally different from other types of service. Service is performed here under more stringent requirements that apply especially to the manufacturer. This includes corresponding clean room conditions, the use of highly technical test and diagnosis systems as well as needs-based hardware updates. On top of this is the personal support in the office and the field and an experienced, technical telephone service.

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Service & Support
Service & Support

Service

Our service in the area of portable devices

In the product area of Mobile data recording, ACD provides stable systems and solution that allow your employees to perform effective work under more difficult conditions. Our products are impressive due to their simple, intuitive operation and durability. Customer process must run uninterrupted 24×7. If a product should fail, users expect that this will not have a knock-on effect on their process – and that is exactly what our service are tailored towards.

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ACD offers you suitable services in addition to the stable products under the motto enhanced process reliability.

ACD Full Service
  • Assured hardware
  • Flexible running times
  • Faster repair process
  • Warranty extension
  • Service hotline
  • Preliminary storage of small parts and spare parts

As well as our hardware, we offer corresponding software, as well as other additional benefits and services:

  • Software service agreements
  • Installation guides and device drivers
  • Remote maintenance
  • Use of service and software tools
  • Online and offline training
  • Documentation
  • Cancellation management
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ACD support

Expert, fast help in case of problems!

Our support service – directly from the manufacturer – means you can have your questions about products answered quickly and conveniently: whether you are a user or IT professional. Do not hesitate to get in touch with us.

+49 7392 708-488 support.technik@acd-elektronik.de

We also offer you the option to rent any of our devices so that you can trial them. Customer-specific adjustments can also be made upon request.

From the idea to the product ‐ we offer everything from a single source!

Service & Support
Mobile Handheld Computer

Service & Support

ACD as a holistic partner

As a system service provider, the ACD Group offers comprehensive project service with a maximum of flexibility, innovation and professional support. You can expect continuous product maintenance, trained personnel, short repair times and obsolescence management. A service hotline and an RMA tool support this additionally.

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Everything from one source

Whether industry, medical, control, measurement and regulation technology, mobile data acquisition, automotive or military technology, with ACD your products are in the best hands from development, layout creation and component procurement to prototype construction, serial production and final testing. The ACD group offers direct factory support and a comprehensive manufacturer service.
This service differs fundamentally from other types of service. Service takes place here under stricter requirements, which apply especially to manufacturers. These include appropriate clean room conditions, the use of highly technical test and diagnostic systems, as well as hardware updates as needed. In addition, personal support is provided by office and field staff, as well as an experienced technical telephone service.

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