Service & Software

Customer-oriented support and advice

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Service & Software

Discover our product range

As a system service provider, the ACD Group offers comprehensive project service with a maximum of flexibility, innovation and professional support. You can expect continuous product maintenance, trained personnel, short repair times and obsolescence management. A service hotline and an RMA tool support this additionally.

Secure operating system

Android™ Industrial+

The Android™ Industrial+ is characterized by a very secure operating system optimized by ACD for all mobile devices of ACD. The Sourcen of the operating system are with the ACD in Germany.

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M2Smart Modulwechsel
ACD Apps – Industrie und Retail

Devices at Android™ Industrial+

ACD Android™ Industrial+ Apps

For mobile devices under Android™ Industrial+ ACD has developed some small helpers, so-called Apps, which make it easier for users to operate the mobile handheld computers and/or forklift terminals.

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Hardware and Software

After Sales

Our After Sales comes into play when the telephone support of our technical support does not lead to a complete solution.

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After Sales Dienstleistungen – Reparatur und Retoure
Supportleistungen und Service

In best hands

Service & Support

Whether industry, medical, control, measurement and regulation technology, mobile data acquisition, automotive or military technology, with ACD your products are in the best hands from development, layout creation and component procurement to prototype construction, serial production and final testing.

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Management of returns

RMA

The administration of returns via our Return Merchandise Authorisation Portal – RMA for short – is transparent and time-saving. Above all, you as a customer always have everything in view.

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ACD RMA Portal
Portable devices – Handheld Computer

Software Product

Consulting and support by trained personnel

In the area of Service & Software ACD offers you additional software tools and services with trained personnel around the mobile devices. You can also reach the service hotline, which is available to you with help and advice.

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Android™ Industrial+

The Android™ Industrial+ is a secure operating system where the sources are located at the manufacturer in Germany. The software product works independently of Google services and guarantees that no data is lost during data backup and therefore no data is passed on to third parties.

ACD Android™ Industrial+ Apps

In order to ensure the easy use of mobile devices, ACD’s IT department develops special Android applications to make working with them as easy as possible for the user. Some of these features include, the transfer of configuration files, a restrictive web browser, a contact filter and many other functions.

ACD Mobile Device Manager

The ACD Mobile Device Manager is a software tool that digitizes business processes and manages them in a database. In this database, up to 1,000 mobile devices can be entered in directory and file structures. In order to maintain a certain degree of flexibility, simultaneous access to these directories by several devices is supported.

After Sales

After Sales comes into play as soon as a handheld device repair is involved. Here you communicate in the service hotline with trained specialists, who help you with device problems via remote maintenance. Defective devices can be sent in easily and conveniently via the RMA tool. You can also have your service package tailored to your needs by means of a warranty extension, maintenance contracts or other services.

Service & Support

As a system service provider, the ACD Group offers comprehensive project service with a maximum of flexibility, innovation and professional support by our customer service. You can expect continuous product maintenance, online and offline training
with experts, remote maintenance, short repair times and obsolescence management. A service hotline and an RMA tool support this additionally.

RMA

RMA is the portal which manages the returns and presents them in a clearly arranged and time-saving way in a directory.

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