Case Study Pick by Voice
The Pick by Voice Clients, which have been used for order picking of drugstore items for many years now, have gradually become outdated and are no longer at the state of the art in terms or today’s performance standard. Replacement with modern devices was unavoidable. In addition to the important performance optimizations that were required, another key consideration was naturally the price of the new acquisition plus additional service expenses.
Approach to a Solution
The Voxter Elite Edition, currently the smallest and most powerful Voice Client on the market, seemed to be a suitable alternative to the old devices then in use. Since the products previously in use worked without any appreciable difficulties, the greatest problem was integrating the Voxter Elite Edition smoothly and without major time expenditure into the existing, functional system landscape. The integration was implemented in close cooperation with the customer and our software partner. Initial problems with electrostatic charging were successfully resolved by a complete customer-specific hardware overhaul. Special fixed-rate repairs were offered as an additional measure to provide optimum after-sales service.
Nearly 150 Voice Clients are already in use, with 20% faster order picking output compared to the predecessor model.