Support
Present with worldwide certified partners
Fields of application
Complementary service concept
Our After Sales comes into play when the telephone support of our technical support does not lead to a complete solution.
Usually this concerns:
- Mechanical and electrical damage such as housings or displays
- Hardware and software based modifications or upgrades of our products
Our Service Center for Europe is located in Southern Germany; other locations are in Australia and the USA. Thanks to our complementary service provider concept, we are present worldwide with our certified partners and can provide repairs wherever our customers appreciate a local contact person. For service providers we offer a transparent licensing model with training and exclusive access to original spare parts.
Are you interested in becoming our service partner? Please contact us directly. Currently we already have licensed service partners in Greece, Spain, Serbia and the United Kingdom (UK).
Extensive services
Tailored service package
You determine the design of our services according to your wishes. Our customized service packages include the following services:
- Turnaround times from three working days
- Estimates or cost limits
- Service and maintenance contracts
- All Inclusive Packages
Returns & repairs
Administration about RMA
The administration of returns via our Return Merchandise Authorisation Portal – RMA for short – is transparent and time-saving. Above all, you as a customer always have everything in view.
Some advantages in detail:
- You see all repairs and have insight into the current repair status
- They have the opportunity to actively participate and map their internal hierarchies and structures accordingly
- Accompanying documents (photos, etc.) can be easily stored
- Share your estimates online or order a replacement unit with just one click
- Easy return through pre-configured shipping labels; also bookable with direct UPS pickup
Repair services directly from the manufacturer mean for you
- Extensive knowledge and know-how
- Direct contact to development
- Components Management
- Compliance with ESD guidelines
- ISO Certification
- Permanent product care
All optimum conditions for a long product life cycle in the rapidly changing electronics environment.
